Last updated: October 2026
If a generation fails, the credits come back. If you bought credits by mistake and have not spent any, email us within 7 days and we will refund the purchase. If a generation ran and you simply do not like the result, we cannot refund it, because the cost was already incurred on our side.
When you submit a generation job we immediately pay a model provider to run it. That money is gone whether the output is brilliant or useless. This is why credits spent on a completed job are not refundable — not as a matter of preference, but because there is nothing left to return. Nothing in this policy limits any right you have under California or other applicable consumer law.
Credits go back to your balance, without you asking, when a job fails with an error on our side or the provider’s, when a job is submitted but never returns output, or when a bug charges you twice for the same job. If an automatic return has not appeared within 24 hours, email rich@revaultai.com with roughly when you ran the job and we will correct it by hand.
Email rich@revaultai.com and we will refund the purchase price to your original payment method if you bought credits within the last 7 days and have not spent any of them, if you were charged twice for the same credit pack, if you were charged after closing your account, or if we discontinue the platform or close your account for a reason other than you breaking our Terms of Service while you still hold unused credits. Partially used purchases may be refunded pro rata for the unused portion at our discretion within that same 7-day window.
Card refunds are issued through Stripe and usually reach your statement within 5 to 10 business days, depending on your bank.
Credits spent on a job that completed, including one whose output you consider poor, off-prompt or unusable. Credits spent on a job canceled after it had already been submitted to the provider. Credit purchases older than 7 days where credits have been spent. Accounts closed for breaking our Terms of Service. Dissatisfaction with a provider’s output limits, watermarks or policy refusals, which we do not control.
If you bought a premium film and it is materially not what was described, or it does not play at all, email rich@revaultai.com within 7 days of purchase with your order details. If we agree, we refund you and deduct the amount from the creator’s balance. A refund never exceeds the price you paid.
If you dispute a charge with your bank instead of contacting us, we may suspend your account while the dispute is open. We would rather hear from you first — most of what people charge back is something we would simply have refunded.
Email rich@revaultai.com from the address on your account and, if it concerns a specific job or order, tell us roughly when it happened. We aim to reply within two business days.
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